Terms of use

1. Acceptance of Terms

Welcome to Jeko. These Terms of Use ("Terms") constitute a legally binding agreement between you ("you", "your", or "User") and Jeko Ltd ("Jeko", "we", "us", or "our"), a company registered in England and Wales.

By accessing or using our website at jeko.am (the "Website"), placing orders, creating an account, subscribing to our meal plans, or engaging with our community features, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy , which is incorporated herein by reference.

If you do not agree to these Terms, you must not access or use our Website or services. We recommend that you print or save a copy of these Terms for your records.

You must be at least 18 years of age to use our services. By using the Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

2. About Jeko

Jeko is a natural dog food company dedicated to providing freshly prepared, nutritionally balanced meals made from 100% natural, human-grade ingredients. We operate as both an e-commerce platform and a subscription-based meal delivery service, offering personalised nutrition plans tailored to your dog's breed, age, weight, activity level, and specific health requirements.

Our services include, but are not limited to:

• Customised dog food subscription plans with regular delivery
• One-off purchases of dog food, treats, and accessories through our online shop
• A community platform featuring social feeds, dog owner matching, messaging, and other interactive features
• Nutritional guidance and educational content about canine health and wellbeing
• Personalised feeding recommendations based on your dog's profile

Jeko Ltd is registered in England and Wales with company number 09498491. Our registered office is located at Unit 1, Brookfields Park, Manvers, Rotherham, South Yorkshire, S63 5DR, United Kingdom.

3. Account Registration & Security

To access certain features of our Website, including placing orders, managing subscriptions, and participating in community features, you may be required to create an account.

3.1 Registration Requirements

When registering for an account, you agree to provide accurate, current, and complete information as prompted by the registration form. You must keep your account information up to date at all times. Providing false, inaccurate, or misleading information may result in the suspension or termination of your account.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password. You agree to notify us immediately at [email protected] if you become aware of any unauthorised use of your account or any other breach of security. We shall not be liable for any loss or damage arising from your failure to protect your account credentials.

3.3 Account Termination

We reserve the right to suspend, disable, or terminate your account at our sole discretion, without prior notice or liability, for any reason, including but not limited to: breach of these Terms, fraudulent or illegal activity, abusive behaviour towards staff or other users, or extended periods of inactivity. You may also request the deletion of your account at any time by contacting our customer support team.

4. Products & Subscriptions

4.1 Subscription Plans

Jeko offers personalised subscription meal plans designed around your dog's individual nutritional needs. When you create a plan, we will ask you questions about your dog's breed, age, weight, activity level, and any known health conditions or dietary sensitivities. Based on this information, we will recommend a tailored feeding plan, including specific recipes and portion sizes.

4.2 Customisation

You may customise your subscription at any time through your account dashboard. This includes changing recipes, adjusting portion sizes, modifying delivery frequency, pausing your subscription, or adding supplementary products. Changes to your subscription must be made at least 48 hours before your next scheduled delivery date to take effect for that delivery.

4.3 Auto-Renewal

All subscription plans automatically renew at the end of each billing cycle (typically every 2, 4, or 6 weeks, depending on the plan you have selected). Your registered payment method will be charged automatically at the beginning of each renewal period. We will send you a reminder email prior to each renewal, detailing the upcoming charge and delivery date. It is your responsibility to ensure your payment method is valid and has sufficient funds.

4.4 Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting our customer support team. Cancellation must be made at least 48 hours before your next scheduled delivery. If you cancel after this window, your next delivery may still be processed and charged. Upon cancellation, you will continue to receive any deliveries that have already been paid for. No refunds will be issued for the current billing period unless otherwise required by applicable law.

4.5 Product Availability

We make every effort to ensure that the products listed on our Website are available. However, product availability may change without notice due to seasonal ingredient availability, supplier constraints, or other factors beyond our control. If a product you have ordered becomes unavailable, we will notify you and offer a suitable alternative or a full refund.

5. Ordering & Payment

5.1 Pricing

All prices displayed on our Website are in British Pounds Sterling (GBP) and include VAT where applicable. Prices for subscription plans are calculated based on your dog's specific requirements, the recipes selected, and the delivery frequency chosen. We reserve the right to update prices at any time; however, any price changes will not affect orders that have already been confirmed. For subscription customers, we will provide at least 14 days' notice of any price increases.

5.2 Payment Methods

We accept payment via major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and other payment methods as displayed at checkout. All payment processing is handled by our third-party payment provider, and we do not store your full payment card details on our servers.

5.3 Order Confirmation

When you place an order, you will receive an email acknowledging receipt of your order. Please note that this acknowledgement does not constitute acceptance of your order. A binding contract between you and Jeko is formed only when we send you a dispatch confirmation email. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

5.4 Price Changes

We may adjust the prices of our products and subscription plans from time to time to reflect changes in ingredient costs, operational expenses, or market conditions. For active subscription customers, we will notify you of any price changes via email at least 14 days before the new price takes effect. You will have the option to accept the new price, modify your plan, or cancel your subscription before the price change applies.

5.5 Promotional Offers & Discount Codes

From time to time, we may offer promotional pricing, discount codes, or special offers. These are subject to their own specific terms and conditions, may not be combined with other offers unless stated otherwise, and may be withdrawn at any time without notice. Promotional pricing applies only to the initial order or specified period and does not guarantee the same pricing for subsequent deliveries.

6. Delivery & Shipping

6.1 Delivery Timeframes

We aim to deliver your order within the timeframe indicated at checkout or in your subscription delivery schedule. Standard delivery within mainland UK typically takes 2–5 working days. First-time subscription orders are usually dispatched within 3–5 working days of order confirmation. While we endeavour to meet all estimated delivery dates, these are not guaranteed and may be affected by factors outside our control, including courier delays, adverse weather conditions, or unforeseen disruptions.

6.2 Shipping Methods

Our fresh and dehydrated dog food products are shipped in insulated, temperature-controlled packaging designed to keep them fresh during transit. We use trusted courier partners to ensure safe and timely delivery. Delivery charges, if applicable, will be clearly displayed at checkout. Subscription customers may benefit from free or discounted delivery depending on their plan.

6.3 Delivery Areas

We currently deliver to addresses within the United Kingdom, including mainland UK, Northern Ireland, and the Scottish Highlands and Islands (additional surcharges may apply for certain remote areas). We do not currently offer international shipping. If you are unsure whether we deliver to your area, please contact our customer support team.

6.4 Delivery Issues

If your order arrives damaged, with missing items, or does not arrive within the expected timeframe, please contact us within 48 hours of the expected delivery date at [email protected] . We will investigate the issue and, where appropriate, arrange a replacement delivery or issue a refund. Risk of loss and damage to products passes to you upon delivery to the address provided.

7. Returns & Refunds

We want you and your dog to be completely satisfied with every purchase. Due to the perishable nature of our food products, we are unable to accept returns of opened or partially consumed food items. However, we are committed to resolving any issues you may experience.

You may be eligible for a refund or replacement in the following circumstances:

• The product arrived damaged, spoiled, or in a condition that renders it unfit for use
• The wrong product was delivered
• Items were missing from your order
• The product does not match the description on our Website

For non-perishable products (such as accessories, bowls, or supplements in sealed packaging), you may return unused, unopened items within 14 days of receipt for a full refund, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For full details on our returns and refunds process, including how to initiate a return, please refer to our Refund Policy .

8. Product Information & Disclaimers

8.1 Nutritional Information

We make every effort to ensure that the nutritional information, ingredient lists, and feeding guidelines provided on our Website are accurate and up to date. However, this information is provided for general guidance only and may vary slightly due to natural variations in ingredients. Always refer to the product packaging for the most current and accurate information.

8.2 Veterinary Advice Disclaimer

The information provided on our Website, including nutritional guidance, feeding recommendations, and health-related content, is intended for general informational purposes only. It is not intended to be, and should not be construed as, veterinary advice, diagnosis, or treatment. The content on our Website does not replace professional veterinary consultation. Always seek the advice of a qualified veterinarian with any questions you may have regarding your dog's health, diet, or medical condition.

8.3 Allergen Information

Some of our products contain or may have been produced in facilities that process common allergens, including but not limited to chicken, beef, lamb, fish, eggs, dairy, wheat, and soya. Detailed allergen information is provided on each product page and on the product packaging. If your dog has known allergies or sensitivities, we strongly recommend reviewing the full ingredient list before purchasing. While we offer hypoallergenic and limited-ingredient recipes, we cannot guarantee that any product is entirely free from trace allergens due to the nature of our production processes.

8.4 Images & Descriptions

Product images on our Website are for illustrative purposes only. Actual products may vary slightly in appearance, colour, or packaging from what is shown. We endeavour to describe and display our products as accurately as possible, but we do not warrant that product descriptions, images, or other content on the Website are entirely accurate, complete, or error-free.

9. Pet Health Disclaimer

Jeko provides nutritionally balanced meals formulated to meet the dietary needs of dogs. However, our products and services are not a substitute for professional veterinary care. We strongly recommend the following:

• Consult your veterinarian before making significant changes to your dog's diet, especially if your dog has pre-existing health conditions, is pregnant or nursing, or is very young or elderly
• Monitor your dog during any dietary transition and contact your veterinarian if you notice any adverse reactions, including digestive upset, lethargy, changes in appetite, or allergic responses
• Maintain regular veterinary check-ups and vaccinations regardless of dietary choices
• Follow the feeding guidelines provided but adjust based on your dog's individual needs, activity level, and your veterinarian's recommendations

Jeko shall not be held liable for any adverse health effects resulting from the use of our products, particularly where the products have been used contrary to the feeding guidelines, stored improperly, or administered without appropriate veterinary consultation for dogs with known health conditions.

10. User-Generated Content

10.1 Content Submission

Our Website may allow you to submit, post, or share content, including but not limited to product reviews, ratings, photographs of your pets, comments, community posts, messages, and other materials (collectively, "User Content"). By submitting User Content, you represent and warrant that you own or have the necessary rights and permissions to share such content and that it does not violate any third party's intellectual property rights, privacy rights, or any applicable law.

10.2 Licence Grant

By submitting User Content to our Website, you grant Jeko a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable licence to use, reproduce, modify, adapt, publish, translate, distribute, display, and create derivative works from your User Content in any media format and through any distribution channel, for the purposes of operating, promoting, and improving our services. You retain ownership of your User Content, but you acknowledge that we may use it as described herein.

10.3 Content Moderation

We reserve the right, but are not obligated, to review, monitor, edit, or remove any User Content at our sole discretion, for any reason, including but not limited to content that we determine violates these Terms, is offensive, harmful, inaccurate, or otherwise objectionable. We are not responsible for the accuracy, completeness, or reliability of any User Content posted by users.

10.4 Content Responsibility

You are solely responsible for the User Content you submit. Jeko does not endorse, guarantee, or assume responsibility for any User Content. Any reliance you place on User Content posted by other users is at your own risk.

11. Community Guidelines

Our community features, including the social feed, dog owner matching ("Swipe & Match"), messaging, and owner discovery tools, are designed to connect dog owners and foster a supportive community. When using these features, you agree to abide by the following guidelines:

• Be respectful: Treat all community members with courtesy and respect. Harassment, bullying, intimidation, or any form of abusive behaviour will not be tolerated.
• Keep it relevant: Community features are intended for dog-related content and discussions. Off-topic, spam, or promotional content is not permitted.
• No harmful content: Do not post content that is defamatory, obscene, hateful, discriminatory, threatening, or that promotes violence or illegal activities.
• Protect privacy: Do not share personal information about other users without their consent. Respect the privacy of other community members and their pets.
• No misleading information: Do not post false or misleading health advice, product claims, or other information that could be harmful to dogs or their owners.
• Report concerns: If you encounter content or behaviour that violates these guidelines, please report it to our team at [email protected] .

Violation of these Community Guidelines may result in content removal, account suspension, or permanent ban from community features at our sole discretion.

12. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, video content, digital downloads, data compilations, software, trademarks, trade names, and the overall design and layout of the Website (collectively, "Our Content"), is the property of Jeko Ltd or its licensors and is protected by United Kingdom and international copyright, trademark, patent, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any of Our Content without our prior written consent, except as follows:

• Your computer or device may temporarily store copies of such materials in RAM incidental to your accessing and viewing the content
• You may store files that are automatically cached by your web browser for display enhancement purposes
• You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution

The "Jeko" name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Jeko Ltd. You must not use such marks without our prior written permission.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Jeko Ltd, its directors, officers, employees, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with:

• Your access to, use of, or inability to access or use our Website or services
• Any conduct or content of any third party on the Website, including User Content
• Any content obtained from the Website
• Unauthorised access, use, or alteration of your transmissions or content
• Any adverse reaction your pet may experience from our products, unless directly caused by a proven defect in the product

In any event, our total aggregate liability to you for all claims arising out of or in connection with these Terms or your use of our services shall not exceed the amount you have paid to us in the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Jeko Ltd, its directors, officers, employees, agents, suppliers, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms
• Your User Content, including any claims that your User Content infringes upon the intellectual property rights or other rights of any third party
• Your use or misuse of our Website or services
• Your violation of any applicable law, regulation, or third-party rights
• Any interaction you have with other users through our community features

15. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation. However, if you are a consumer resident in Scotland, you may also bring proceedings in the Scottish courts, and if you are a consumer resident in Northern Ireland, you may also bring proceedings in the Northern Irish courts.

Nothing in these Terms affects your statutory rights as a consumer under UK consumer protection legislation, including the Consumer Rights Act 2015.

16. Dispute Resolution

We are committed to resolving disputes fairly and efficiently. If you have a complaint or dispute regarding our products or services, we encourage you to first contact our customer support team at [email protected] so that we can attempt to resolve the matter informally.

If we are unable to resolve the dispute informally within 30 days, either party may pursue formal dispute resolution. Before initiating court proceedings, we encourage you to consider alternative dispute resolution (ADR) through a certified ADR provider. For consumers in the UK, you may also use the European Commission's Online Dispute Resolution platform (where applicable) or contact Citizens Advice for guidance.

Nothing in this section shall prevent either party from seeking interim injunctive relief or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the invalidity, illegality, or unenforceability of that provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect. The invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.

18. Changes to Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or through a prominent notice on our Website.

Your continued use of the Website and our services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our Website and services immediately. We encourage you to review these Terms periodically to stay informed of any updates.

For significant changes that materially affect your rights or obligations, we will endeavour to provide at least 14 days' advance notice before the changes take effect.

19. Contact Information

If you have any questions, concerns, or complaints about these Terms, our products, or our services, please do not hesitate to contact us:

Jeko Ltd

• Address: Unit 1, Brookfields Park, Manvers, Rotherham, South Yorkshire, S63 5DR, United Kingdom
• Email: [email protected]
• Community enquiries: [email protected]
• Website: www.jeko.am

We aim to respond to all enquiries within 2 working days.

These Terms of Use were last updated in March 2026. By continuing to use our Website, you acknowledge that you have read and agree to be bound by these Terms.